Are you on the lookout for a role where you you’ll have the responsibility for the effective day to day quality of our building services operatives to ensure they are delivering a great customer experience? 

Then look no further! We’re looking for Building Services Tech Coaches  that’ll be right up your street, yep you read that right, we’re super lucky to have more than one opportunity on offer.    

What you’ll be getting up to    

You’ll provide a point of contact for referrals and second opinions by colleagues across the business, providing them with your technical operational insight. 

You’ll ensure that all building services operatives comply with all relevant health and safety legislation and building regulations.  

You’ll undertake sample checks and quality control of operatives, scoring fairly against agreed criteria, providing consistent evaluation and effective feedback to support operatives to improve and keep learning.  

You’ll work effectively with the team leader to deliver and monitor performance management measures and will identify performance issues regarding technical capabilities and/or attitudes and behaviours, escalating to team leader when required.  You’ll also support in proactively dealing with complaints and de-escalating potential customer complaints. 

Working closely with the building services team leader, you’ll identify training needs at a technical level. You’ll implement individual improvement strategies, creating a coaching culture to upskill operatives and encourage continuous improvement.

You’ll create trust and act as a role model for operatives - demonstrating quality, efficiency, compliance, accountability and customer-centricity.   

Want to know more? Full details can be found in the attached Role Profile. 

Sounds good? Here’s what we need from you…    

• You’ll have significant experience undertaking repairs work in a customer facing environment. This is usually as a multi skilled who is confident in a variety of trades, but has a knack for plumbing or joinery (mention this on your application!).   
• You’ll be customer focussed, with an ability to understand and help meet customer expectations and coach this in others. 
• You’re a real people person and an excellent communicator - you can build trust with others and form strong working relationships based on mutual respect. 
• You’ll be able to constructively challenge and offer solutions. 
• You’ll be passionate about developing people and can spot potential in others. 
• You’ll demonstrate a thorough knowledge of current health and safety best practise. 
• You have an eye for detail and can identify gaps in quality quickly. 
• A willingness to learn about reporting, providing reports and learning new systems. 
• You have a full driving license valid for the UK and willingness to work across Yorkshire. 

What’s in it for you    

We offer a salary of £35,261.65 per annum for a 37.5-hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays.     

But that’s not all. We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.     

Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.    

So, now you’re really interested?    

At YH, we’re actively building a work environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds for this role.     

If you’re applying for this role internally you must tell your line manager (it’s the right thing to do!), the advert will close on 22.09.24. Don’t hang around though as we may close the vacancy early if we find a fab candidate! 

If you require additional support with your application, please contact our recruitment team via email to recruitment@yorkshirehousing.co.uk.