Job Description

About the role

We have an exciting opportunity for a Lettings Assistant to join our team in Oldham on a permanent, full-time basis. Our core working hours are 9am-5pm Monday - Friday, offering hybrid working opportunities.

Our team have developed a brilliant lettings experience, making it easy for customers to do business with us by increasing our electronic communication and digital services. Our teams have a warm and friendly approach and work collectively and proactively to get things done quickly and efficiently for our customers. You will assist the team with managing Council Tax and Utility charges for our empty homes as well as general administration. 

About you

This is a busy position and the ability to deal with lots of different tasks is essential along with experience of working to tight deadlines, good listening skills and a ‘can do’ attitude. Excellent customer service skills and an understanding of the importance of communication – either by phone, email, text or letter – is also essential along with excellent attention to detail and the ability to follow agreed procedures. 

You’ll also be able to demonstrate:

• Proven experience in providing excellent customer service.
• Experience working in a fast-paced administrative role.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Proven ability to provide accurate and clear responses to routine customer enquiries - in writing, emails, or by telephone.
• Good oral and written communication.
• Excellent IT skills.
• Good knowledge of Microsoft Office & Excel.

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.

Interviews will take place at Bower House on Wednesday 25th September 2024.

INDTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.