Team administrator - £29,586pa

Origin – Great homes, positive people and strong communities

An inspiring past and a bright future

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Team Administrator

The Team Administrator for Communal Repairs Correspondence will be responsible for managing all communications related to communal repairs. This includes liaising with residents, contractors, and internal teams to ensure efficient resolution of repair issues. The successful candidate will play a crucial role in maintaining clear and effective communication channels and ensuring that all repair requests are processed promptly and accurately.

What you’ll do

You will

• Manage incoming and outgoing correspondence related to communal repairs, including emails, letters, and phone calls.
• Act as the first point of contact for residents reporting communal repair issues.
• Log and track repair requests in the company’s database, ensuring all information is accurate and up to date.
• Coordinate with contractors and maintenance teams to schedule and prioritise repair works.

What you’ll need

We’re looking for someone who has:

• Previous experience in an administrative role, preferably within property management or a related field.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and database management.
• Ability to multitask and manage multiple priorities in a fast-paced environment.

Our Values

Our core values are at the heart of how we work

• Take the lead
• Create energy
• Build trust
• Be generous
• Stay grounded
• Remember the little things

We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

• Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
• A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
• Competitive salary
• 2 additional ‘giving something back’ volunteer days
• A pension scheme with contributions up to 8% of your salary
• Family leave, compassionate leave and enhanced maternity pay
• Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
• Interest free loans to help spread the cost of a season ticket or another big purchase
• Annual staff conference, team away days and annual team meal allowance
• Access to Perk Box for fantastic savings on everyday purchases and much more
• Free employee assistance programme
• Opportunities to join staff network groups
• Refer a friend bonus

We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Team Administrator outlined above.

Closing date for applications: 29 September 2024

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.