Job Description

About the role

To further improve and develop the service we provide to our customers, we are expanding our London team and have several new opportunities for full time Housing & Neighbourhood Officers across the region. This is a field-based role, and you will be required to travel around your patch, which will be in Southwark.

As a Housing & Neighbourhood Officer, you will provide a friendly housing management service to your customers. Reporting to the Customer Liaison Manager, you will be part of a dedicated team of Housing & Neighbourhood Officers across London

You will be the face of Guinness, and your key responsibility is to provide an accessible face-to-face service to both homeowners and rental customers. You will work in a mobile way, out in the area meeting customers. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our customers.

What we’re looking for

We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You’ll not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.

You will also be able to demonstrate:

• Excellent customer service delivery, demonstrating good communication and relationship building skills.
• The ability to plan and work effectively without high levels of supervision.
• Ability to work ‘on the go’ using mobile technology.
• Strong resource and time management, and the ability to prioritise, delivering value for money.
• Experience of working in a climate of legislative and organisational change.
• Proven problem-solving and decision-making skills.
• Resilience and able to deal with challenging situations and deliver sustainable outcomes.
• Experience of analysing data and drawing conclusions. 

In return for your hard work, we offer:

• Competitive salary - £41,004 per annum*
• Healthcare Cash Back Plan
• Performance Pay and Corporate Award
• Competitive Pension Scheme (up to 9% on a matched basis) & Life assurance
• Employee Assistance Portal 
• Excellent lifestyle benefits portal including cycle to work scheme and fantastic discounts at supermarkets and many other retailers & leisure activities. 

*The advertised salary includes a £4000 Local Job Supplement

If you are interested in joining us and would like to apply for this role, please review the role profile. Please apply with a CV and covering letter, outlining how you meet the essential criteria for the position.

INDTGP

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.