Job Description

About the role
We have an exciting opportunity for a Resales & Staircasing Officer to join our team on a permanent basis in London. Our working style is hybrid, blending working in the office and from home.

The successful applicant will provide a highly proactive and customer-focused resales and staircasing service to Guinness’s homeowners; working within Guinness policies and procedures; relevant legislation and best practice at all times. You will guide customers through all transactions in line with agreed targets and lease/contract conditions, identify and co-ordinate any necessary lease changes, including extension requests with appropriate teams.

For a full list of the key responsibilities please review the attached role profile.

What we’re looking for
We’re a customer-focussed organisation so we know that how we do things is just as important as what we do. So, it’s essential you have great customer service skills and a willingness to go the extra mile to get the job done.

You’ll also be able to demonstrate:

• Experience of dealing with residential conveyancing processes
• Ability to plan and re-shape processes in response to changing customer needs.
• Significant customer service experience
• Experience and understanding of working in a high-performance customer service culture
• Proven ability to manage a large and varied workload, meeting performance targets and deadlines under pressure.
• Excellent attention to detail.
• Excellent oral and written communications
• Excellent knowledge of Microsoft Office.
• Proven track record of working cross-functionally with external agencies and partners.
• Demonstrates the Guinness Behaviours.

 
Essential Qualifications:

• Level 2 Qualifications in Maths & English (GCSE grades C and above or equivalent)

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

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About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.