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CAS2 Maintenance Helpdesk Administrator

Employer
Nacro
Location
Derby, Derbyshire, England
Salary
£24,648 per year
Closing date
25 Oct 2024
View more categoriesView less categories
Function
Community and Customer Services, Homelessness
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Charity

Job Details

CAS2 Maintenance Helpdesk Administrator

Contract: Full Time, Permanent

Hours: 40hrs per week

Monday- Friday 9am-5pm, with 1 hour lunch break

Salary: £24,648

Location: Derby

Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.

Nacro deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community with support for adult defendants who could not otherwise be bailed.  CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders.  

We have an exciting new opportunity to join Nacro’s national Property Maintenance Helpdesk Team in Derby to contribute to the delivery of efficient and effective repairs and maintenance service across Nacro’s property portfolio.

 Who are we looking for? 

We are looking for an excellent communicator with sound administrative skills and experience to join the helpdesk team, in processing and monitoring repairs to Nacro’s properties, liaising with Nacro’s operational teams, its contractors and third party agencies.

Experience, Skills & Knowledge Required.

  • Demonstrable experience as an administrator. It would be desirable but not essential for this to be in property related services.
  • Basic knowledge of property maintenance. This is desirable but not essential as training will be given.
  • Good written and oral communication skills and the ability to liaise effectively with contractors and external agencies.
  • The ability to work on your own initiative.
  •  Ability to work under pressure and prioritise workload.
  •  Competency in the use of Microsoft Excel and Word
  •  Good organisational and administration skills.
  •  Good telephone manner.

Duties and Responsibilities include, but are not limited to:

  • Resolve repair requests from Nacro staff and service users and order the work to be carried out by either approved contractors, landlords partner agencies as appropriate.
  •  Obtaining quotes from contractors for higher value works against agreed specifications.
  •  Develop and maintain effective working relationships with local Nacro operational teams, contractors, landlords and partner agencies.
  • Monitor progress in the completion of repair and maintenance work and liaise with contractors, landlords and partner agencies to minimise any delays and ensure targets and KPI’s are met.
  •  Arrange for the periodic servicing and safety checks of gas, fire and electrical installations and appliances and equipment as required.
  •  Arrange for fire risk assessments, asbestos surveys and legionella testing to be carried out as required.
  •  Deal with any complaints about the quality of work carried out and follow up with contractors.

We are ready and waiting to receive your online application.

If you have any questions or would like an informal chat about the role, please contact Katrina Graham at Katrina.Graham@nacro.org.uk

 

Company

We see your future whatever the past

We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

We provide practical help and personalised support through our educationhousingjustice and health and wellbeing services. We work closely with people to help them build independence and to move forward to a better future. We’re compassionate and strong, determined and flexible. And we never give up on people.

But this isn’t enough on its own. We need the barriers holding people back removed, and systems we all rely on improved, to give everyone a fair chance. The voices of those most affected are often ignored, so we fight alongside them to be heard. We use the insights from our services and the experience of the people we support to campaign together for meaningful changes in society.

We are Nacro and we won’t stop until everyone has the chance to succeed.

Our mission and vision

Our mission: We will work every day to give people the help they need and campaign to achieve our vision of a society where everyone has the chance to succeed.

Our vision: We want a society where everyone has the chance to succeed and the support they need to achieve their potential. Where a safe secure home, a decent education and a second chance when things go wrong are the foundations we can all build our lives on.

Company info
Website
Telephone
0300 123 1889
Location
Walkden House
16-17 Devonshire Square
London
EC2M 4SQ
United Kingdom

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