35 hours per week

CDS is a unique organisation with an unusual mission – to provide, support and promote community-led housing and co-operation – so that more people can shape the things that matter most to them. We are a social landlord in our own right, with more than 820 rented and shared ownership homes. Alongside that, we are the largest co-op services agency in the South East, providing landlord, finance and governance expertise as a service provider to over 30 housing co-ops and their 1,800 homes. We are also a promoter of community led housing, setting aside a proportion of our surplus each year to invest in projects and ideas that can help to scale up the sector to expand the use of co-operation as an effective and empowering business model.

We are looking for a talented individual who is proactive and thrives in a busy environment. You will take ownership of your work and have pride in the estates you manage. You will solve problems for your tenants, getting to know them and working to make their estates a great place to live. Your tenants will trust and value you and will see you as someone who always follows up on what they say. You will join our busy housing services team as someone who is customer-focussed and determined to get things right for our customers. This involves lots of administrative computer work, plenty of communication with residents by phone and email and site visits to the estates on your patch at least once a month.

Our values are:

Unity We work as one team, with one reputation Trust We thrive to be reliable, fair and to act with integrity Intention Impact We know why we do things; we have plans and we monitor them Intention We care about the impact we have on others Collaboration We achieve more when we work with others Communication We seek understanding as a basis for win/win solutions Kindness We are brave and honest, facing difficult issues with empathy

These values drive everything we do, and we expect the same from you.

Apart from the opportunity to make your mark at CDS by serving as a Housing Officer, we offer a competitive salary, bonus scheme and generous benefits. We take our employee engagement seriously and will invest in your development and training.

With pace, energy and enthusiasm, you will be willing to learn new skills and duties, stepping in wherever the team needs help and be comfortable taking accountability for your work, demonstrating your follow through. We’d like you to have unparalleled reliability and organisation, excellent communication skills and have a keen eye for detail, allowing you to closely follow written processes.

You may not have specific experience in housing management, but with some kind of experience in the housing sector, your proven track record of providing excellent customer service and using your problem-solving skills to deliver objectives in a fast-paced setting, you can succeed in this role. If you are a hard-worker who is committed to customers, are a proficient writer and computer user, have an undying positive attitude and can’t help but leave things better than you found them, we really want to hear from you.

We are actively working toward becoming an anti-racist and inclusive organisation, open to challenge and learning in all our work. We are committed to looking for all kinds of talent to build a diverse workforce that represents the people we serve and encourage people from all backgrounds to apply.

Closing date: Monday, 18th November 2024 at 9am

First interviews: Week commencing Monday 25th November 2024 (online)