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Housing Support Worker

Employer
Nacro
Location
MK40 1PG, Bedford, Bedfordshire, England
Salary
£24,962 per year
Closing date
10 Dec 2024
View more categoriesView less categories
Function
Community and Customer Services, Homelessness
Seniority
Officer
Contract
Permanent
Hours
Full Time
Organisation Type
Charity

Job Details

Housing Support Worker

Job Type: Permanent Full -Time

Salary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours) - this role is also eligible for a one-off retention payment of £1000 upon successfully completing 9 months service*

*The quoted figure is a full-time equivalent value, which will be pro-rated for part-time staff - subject to qualifying eligibility of service and not being under notice at the qualifying date

Full -Time: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00

Location: Bedford,Luton& Watford

Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.

 Making a difference

The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile commission direct from the Ministry of Justice.  Operating in every region across England and Wales. CAS-2 provide accommodation, support to low and medium risk offenders that are eligible for a home detention curfew or bail that would otherwise be held in prison because they do not have accommodation in the community.  It is currently Nacro's largest single contract and is set to grow by 60% over the next 18 months!

 What will you be doing:

In this role no two days are ever the same and you will have the opportunity to make an impact and a difference for our service users and wider communities. Managing your diary to meet the requirements of the role, you'll meet with service users, discuss support needs and how we can help them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and court staff to best support our service users. You'll also need to be able to help our service users with applying for Housing Benefit and paying rent etc.   All of our properties require to meet the 'Decent Homes Standard' and to do that you'll need great attention to detail to ensure that our homes are clean, tidy and all repairs are reported and actioned, so they are readily available for our service user to move into.

People who love this role are: 

  •  Resilient - doesn't take the events of the day home with them, undertakes activity to care for own wellbeing.      
  •  Curious - will ask questions to understand before finding solutions or signposting.   
  •  Emotionally intelligent - Perceptive to human behaviour, instinctively knows when something isn't right.        
  •  Has a level of self-confidence and knows own limitations. Positive outlook - enthusiastic and willing to learning.       
  •  Warm personality, smiles and gives appropriate eye contact, demonstrates.
  •  Demonstrates team working and supports peers. Combines efforts with others.
  •  Personal values match those of Nacro.  

What are we looking for:

  • Genuine interest in people - wants to interact with people through different methods (phone, email, face to face) and can change their own communication style to meet the needs of the audience and situation. Listening, asking questions to confirm understanding, clear and concise, doesn't always accept the status quo. Uses common sense to help make decisions.
  • Acts with integrity and within professional boundaries in the service users' best interests and Nacro. Knows when to escalate issues or concerns, and to ask for help.
  • Able to manage competing priorities - manages self, is organised to deliver, updates systems and reports in a timely manner, sets reminders and follows up to ensure outcomes happen. Pays attention to the detail.
  • ICT literate - training will be given for our systems, need to be able to use outlook, word and excel at a basic level.   ·       

Non-Negotiables - Without these things you would find it very challenging to complete the job role.

  •  Full clean UK Driving licence.
  •  Access to vehicle - you will be reimbursed for your mileage at 45p per mile.      
  •  Willing to undertake extensive travel for business. 

Company

We see your future whatever the past

We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

We provide practical help and personalised support through our educationhousingjustice and health and wellbeing services. We work closely with people to help them build independence and to move forward to a better future. We’re compassionate and strong, determined and flexible. And we never give up on people.

But this isn’t enough on its own. We need the barriers holding people back removed, and systems we all rely on improved, to give everyone a fair chance. The voices of those most affected are often ignored, so we fight alongside them to be heard. We use the insights from our services and the experience of the people we support to campaign together for meaningful changes in society.

We are Nacro and we won’t stop until everyone has the chance to succeed.

Our mission and vision

Our mission: We will work every day to give people the help they need and campaign to achieve our vision of a society where everyone has the chance to succeed.

Our vision: We want a society where everyone has the chance to succeed and the support they need to achieve their potential. Where a safe secure home, a decent education and a second chance when things go wrong are the foundations we can all build our lives on.

Company info
Website
Telephone
0300 123 1889
Location
Walkden House
16-17 Devonshire Square
London
EC2M 4SQ
United Kingdom

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