Job Description

About the role: 
We have an exciting opportunity for an Estate Services Officer to join our Estates team covering the Crewe, Nantwich, Chester and Winsford area on a full time, permanent basis.

Reporting to the Estates & Grounds Maintenance Manager you will manage a team of up to 10 Estates Assistants who are responsible for grounds maintenance, gardening and cleaning duties across our housing schemes in the Crewe, Nantwich, Chester and Winsford area.

You will be responsible for facilitating and scheduling the delivery of grounds maintenance, gardening and cleaning, ensuring all activities carried out are delivered in line with agreed budgets, compliance with Health & Safety, COSHH and PPE legislation.
You will liaise with customers on site to help identify service improvements, ensure the reporting of repairs, removal of fly tipping and graffiti, and the reporting of safeguarding alerts.  You will ensure the supply and use of all allocated equipment, fleet, materials and any other consumables are in line with policy, procedure and legislation. 

What we’re looking for

We’re looking for a strong leader with excellent people management skills who can help the team in delivering high quality results whilst offering exceptional levels of customer service. You will be someone who enjoys being a motivational leader and promoting Guinness whilst modelling our behaviours.  You are the sort of manager who has high standards, is both a pacesetter and works collaboratively at all levels. 

You should be able to demonstrate:

• Experience of leading and managing remote working teams and staff members, including strong performance management skills.
• Track record of working to agreed standards, specifications and timescales.
• Experience of delivering high quality Estate Services-grounds maintenance, gardening, communal block cleaning, weed-spraying, refuse removal and compliance activities.
• Direct experience of working with customers and customer feedback in a service delivery environment.
• Understanding and knowledge of compliance processes and relevant Health and Safety legislation, e.g., COSHH, PPE, RIDDOR.
• Experience of budget management, cost control and stock management.
• Excellent communication skills both verbal and written.
• A good level of IT knowledge including Microsoft Outlook, Excel and Word.
• Able to demonstrate Guinness Behaviours.
• Hold a current full UK driving licence and can drive manual gear vehicles.

A van will be available for work purposes.

Desirable Experience & Qualifications:

• Good IT literacy, including Microsoft packages
• Horticulture NVQ, BTEC or relevant professional qualification.
• Institute of Occupational Safety and Health Certification.
• An understanding of service charges.
• Performance management of dispersed teams

About Us

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.