Business Improvement Manager

Job title: Business Improvement Manager

Reports to: Head of Data, Digital and Technology

Perm or contract: Permanent

Full-time or part-time: Full Time

Location: Home working with regular visits to Manchester Office

About Golden Lane Housing Limited

Golden Lane Housing Limited is a Community Benefits Society that works with people with a learning disability to provide supported housing around which they can build their lives and to help tackle the immense challenges that people with a learning disability face in finding a home.

Our vision: Our vision is a world where everyone with a learning disability has opportunities to access good quality housing that meets their needs.

Our values:

• Caring: we support our tenants and colleagues and help them to achieve goals.
• Listening: we involve tenants in the review and design of housing services.
• Honesty: we build trust with tenants and families with fairness.
• Reliable: we are dependable and trusted to keep our standards and commitments.
• Creative: we work together in many different ways for great results

About the role

The Business Improvement Manager is responsible for overseeing the support, maintenance, and improvement of the MIS ActiveH and Microsoft Applications.

The role includes managing the application support team (Business Analysts), ensuring high availability and performance of business-critical systems, and leading incident, problem, and change management processes for applications.

The Business Improvement Manager plays a key role in ensuring that the organisation’s applications are reliable, secure, and aligned with business requirements.

Responsibilities – Business Improvement Manager:

System Management and Improvement

• ActiveH Housing Management System: Accountable for the ongoing management and improvement of the ActiveH Housing Management System. Ensure that the system supports the organisation’s housing operations, including property management, tenancy management, and repairs.
• Unit 4 Finance System: Oversee the Unit 4 Finance System, ensuring that it meets the needs of the finance department. Collaborate with finance teams to optimise financial reporting, budgeting, and transactional processes.
• Microsoft Office Tools: Lead efforts to enhance the use of Microsoft Office tools across the organisation, ensuring these tools are used effectively to improve productivity and collaboration.
• Onboarding: Ensure onboarding of new starters is smooth and delivering a good experience, including training on applications and ensuring right equipment in place and in line with the Devices policy.

Service and Improvements

• Requirements Definition and Management: Work with the business and technical teams to define and manage project requirements, ensuring that all stakeholders agree on project goals and deliverables.
• Business Process Improvement: Support the identification and implementation of process improvements during the project lifecycle, ensuring that projects enhance business performance and efficiency.
• Incident and Problem Management: Accountable for managing application-related incidents, ensuring that issues are identified, diagnosed, and resolved quickly. Ensure that incident management processes are followed and that major incidents are escalated appropriately.
• Change Control: Manage the application change control process, ensuring that changes to applications are properly documented, tested, and implemented with minimal risk to the business.
• Knowledge Management: Oversee the documentation of applications, processes, and procedures, ensuring that the application support team maintains an up-to-date knowledge base.
• Testing and Training: Lead the testing and training of new applications or updates, ensuring that all changes are properly tested before being released to production. Oversee user acceptance testing (UAT) to ensure that applications meet user needs.

Change Management and Transformation

• Project Management: Take full responsibility for the management of digital and technology projects, including defining project scope, creating detailed project plans, managing budgets, and tracking progress against milestones. Accountable for delivering projects on time, within scope, and within budget.
• Programme Management Support: Work closely with the Head of Data, Digital and Technology and provide insights and updates on assigned projects, ensuring that project deliverables align with the overall programme objectives.
• Business Analysis: Collaborate with business analysts to ensure that business requirements are accurately captured, documented, and translated into actionable project plans. Provide support in facilitating requirements gathering and ensuring alignment between business needs and technical solutions.

Key:
CC – CV and Covering Letter
I – Interview
CQ – Certificate of Qualification