Information Manager

Job title: Information Manager

Reports to: Head of Data, Digital and Technology

Perm or contract: Permanent

Full-time or part-time: Full Time

Location: Home working with regular visits to Manchester Office

About Golden Lane Housing Limited

Golden Lane Housing Limited is a Community Benefits Society that works with people with a learning disability to provide supported housing around which they can build their lives and to help tackle the immense challenges that people with a learning disability face in finding a home.

Our vision: Our vision is a world where everyone with a learning disability has opportunities to access good quality housing that meets their needs.

Our values:

• Caring: we support our tenants and colleagues and help them to achieve goals.
• Listening: we involve tenants in the review and design of housing services.
• Honesty: we build trust with tenants and families with fairness.
• Reliable: we are dependable and trusted to keep our standards and commitments.
• Creative: we work together in many different ways for great results

About the role

The Information Manager is responsible for managing the organisation’s information governance, data quality, and record-keeping practices.

This role ensures that information is handled in a secure, compliant, and efficient manner, in line with regulatory requirements and best practices.

The Information Manager plays a crucial role in supporting data management, ensuring data integrity, and maintaining effective records management systems.

Responsibilities – Information Manager:

Data Management and Governance

• Data Management: Accountable for overseeing the organisation’s data management processes, ensuring data is collected, stored, and maintained securely and efficiently. Collaborate with data teams to ensure data integrity and accuracy.
• Stakeholder Relationship Management: Act as the primary point of contact for information management-related queries from both internal and external stakeholders. Build and maintain strong relationships with key stakeholders to ensure that information management practices are aligned with business needs.
• Data Visualisation: Support the development and communication of data insights through visualisation tools, ensuring that key stakeholders can access and interpret critical data.
• Database Design and Administration: Work with database administrators and IT teams to ensure that databases are designed and maintained to meet the needs of the organisation, with a focus on optimising data retrieval and record-keeping processes.

Data Warehouse/Lakehouse Management

• Data Warehouse/Lakehouse Architecture: Lead the design and development of the organisation’s data warehouse or lakehouse infrastructure. Ensure that data architecture supports both structured and unstructured data storage, optimising for performance, scalability, and ease of access.
• Data Modelling: Collaborate with data engineers and architects to build efficient data models and ETL (Extract, Transform, Load) pipelines to ensure that data is transformed into a usable format for analysis and reporting.

Record Keeping and Compliance

• Records Management: Lead the development and management of the organisation’s records management system. Ensure that records are created, maintained, and archived according to regulatory requirements and internal policies.
• Governance: Accountable for ensuring the organisation complies with information governance policies and frameworks. Provide advice and guidance on best practices for managing information and records.
• Information Security and Assurance: Ensure that all data and records are handled securely, in compliance with data protection regulations, such as GDPR. Collaborate with the IT security team to identify and mitigate risks related to information management.
• Archiving and Retention Policies: Develop and implement policies for archiving and retaining data and records. Ensure that the organisation complies with legal and regulatory requirements for record-keeping.

Change Management and Transformation

• Business Process Improvement: Identify opportunities to improve information management processes across the organisation, supporting the development and implementation of improvements that enhance efficiency and compliance.
• Project Management Support: Collaborate with project managers to ensure that data and record-keeping requirements are integrated into new projects and that data is managed effectively throughout the project lifecycle.
• Systems Integration and Build: Support systems integration projects, ensuring that information management requirements are met, and that data is transferred securely and accurately between systems.

Key:
CC – CV and Covering Letter
I – Interview
CQ – Certificate of Qualification