Quality Assurance Auditor

12 Feb 2024
26 Feb 2024
Full Time
Housing association / RP

Quality Assurance Officer known internally as Quality Assurance Auditor

Location: Beeston, Nottingham NG9 1LA

Salary: £36,026 – Hours 37.5hrs per week

Permanent full time role 

Here at MTVH we are committed to delivering exceptional service to our customers, ensuring that we prioritise quality and effectiveness so that our services meet and exceed regulatory requirements. We are currently seeking a dedicated and experienced Quality Assurance Officer (Social Care) to join our team and spearhead our comprehensive quality assurance system.

Due to our business demands you will need to be have a flexible & adaptable approach to your working day. Covering our services within the Nottingham, Derby & Cambridge area. This hybrid role will see you managing your own daily diary and schedule.

Due to the travel involved in this role it is essential that you possess your own transport along with business insurance. A license check will also be conducted. Millage from your office base in Beeston, NG9 1LA will be paid

We offer free onsite parking here at our Beeston office when needed.

Key Responsibilities and Outcomes:

  1. Conduct Planned Visits:
    • Undertake planned visits across the geographical patch to assess the quality and value of services, providing clear and timely reports on the outcome of the service visits
    • Ensure that quality assurance meets contractual and regulatory requirements
    • Travel frequently within the designated area, occasionally requiring overnight stays.
  1. Quality Assurance and Compliance:
    • Review feedback from internal audits/visits and self-assessment processes to assess service quality and influence improvements
    • Ensure that quality assurance meets contractual and regulatory requirements
    • To support the business in developing Service Improvement Plans (SIPs) that will meet Quality Assurance standards
    • Delivery of workshops and presentations in areas of Quality and Compliance
  1. Stakeholder Management:
    • Build strong, effective, and positive partnerships with internal and external stakeholders, colleagues, and Managers.
    • Active engagement in meetings relating to Quality and compliance e.g. Risk meeting and SIP Reviews
  1. Performance and Risk Reporting:
    • Assist in the development, delivery, and reporting on performance and risk.
    • Take appropriate action to ensure compliance with quality standards, contractual obligations, and regulatory frameworks.
  1. Compliance Monitoring Systems:
    • Develop effective compliance monitoring systems to record quality assurance practices, action plans, and remedial 
    • To identify trends and improvement areas across tenue and contract type.
  1. Best Practice Advisory:
    • Signpost and advise on best practice methodology to enhance service delivery.
  1. Coordination of Quality Assurance Activity:
    • Co-ordinate quality assurance activities in line with regulatory bodies, local, and national initiatives.
    • Ensure the delivery of best practices in service delivery.


  • Proven experience in leading quality assurance initiatives within a customer services environment.
  • Familiarity with CQC quality standards  and Local Authority commissioned contracts
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Strong presentation delivery skills
  • Ability to travel frequently and occasionally stay overnight.

To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring service, which will include a check of the Enhanced Adult & Child Barred list once an offer of employment is made. A new check will be completed every three years.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

  • 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
  • 2 volunteering days per year for things like helping out in local communities
  • An additional ‘Beliefs day’ once a year to have an extra a day off
  • Enhanced pension with matched contributions of up to 9%
  • Life assurance cover 3 x your salary
  • Health cash plan scheme for your everyday healthcare needs which you can add your family members too
  • Tenancy deposit – interest free loan to help with rental deposits
  • Access to extensive learning and training opportunities with Wisebox platform
  • Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
  • Career progression across the organisation with our mentoring programme and apprenticeships
  • We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.