Investigation and Enforcement

The Investigation & Enforcement team is responsible for resolving the most serious failures by registered providers of social housing. This includes failures in the organisation’s governance, serious financial weaknesses and risks to tenant safety.

Within the team, Assistant Directors are responsible for overseeing a mixed portfolio of cases and managing senior advisors and advisors who work directly on the cases, as well as management of the Referrals and Regulatory Enquiries team who are responsible for providing a first class service to individuals and organisations who get in contact with us.

Our work involves analysing incoming referrals, assessing whether there is evidence that tenants are at risk and making recommendations about whether to investigate the issues raised. Team members may also develop strategies to resolve the most serious failures of social housing providers, working with them to deliver the changes necessary for them to become compliant with our standards again. This means that a typical week might include meetings with non-compliant registered providers, attending board meetings, and working with the providers as they implement the agreed actions and holding them to account on their progress.

We work closely with colleagues in our operational teams who manage day-to-day contact with registered providers, to make sure we are joined-up in our approach to engaging with them. We also provide guidance on the strategies for dealing with emerging issues.

As well as the day job, there are lots of opportunities to get involved in wider corporate projects.  Team members are responsible for planning learning and development activities across the organisation, including the development of the new casework management system and working with colleagues in our strategy team to keep our regulatory approach under review. There are also opportunities to attend external sector events to learn more about the context in which we work, as well as other learning and development activities.

The work of the team is wide-ranging, and some of our cases can be challenging, but the team is supportive, and we work collaboratively to make sure we’re delivering the right outcomes for tenants. The best part of the job is being able to deliver meaningful and lasting change within registered providers, which ensures tenants are safe in their homes.